Delivery Information
UK Delivery
We offer worldwide shipping on orders placed Monday-Friday, excluding bank and national holidays. Shipping times begin when you receive your shipping confirmation email.
Additional processing time may be required during promotional periods. You will receive tracking information once your order has been dispatched.
If you are unavailable during delivery, our courier will attempt redelivery on the next working day. All orders require a signature and PIN code on delivery – we cannot leave packages in “safe places.”
We make two delivery attempts. If both fail, the package will be returned to our facility. A supplementary fee may apply for redelivery.
Note: Orders cannot be modified after placement due to high volume. Unwanted items must be refused at delivery or returned per our Returns Policy.
International Orders
All international orders ship via express carriers (DHL/UPS). Shipping addresses cannot be modified after dispatch, and we do not ship to P.O. boxes.
Most international orders are DDP (Delivery Duties Paid). Taxes/duties are calculated at checkout based on your destination.
The same two-attempt delivery policy applies. Returned packages may incur redelivery fees.
Click & Collect
Select “Pick up in store” at checkout. When collecting, bring:
- Your order confirmation email
- Valid government ID (passport/driver’s license)
- The original payment card used