Returns Policy
Condition of Returns
You may return goods within 14 days of delivery. We recommend using registered and insured post for returns, though you will be responsible for return shipping costs. Refunds (excluding original shipping fees) will be processed within 14 days of receiving the returned items.
Items must be:
- In original packaging with all brand tags attached
- Unworn and undamaged (shoe boxes must be intact)
- Accompanied by the order slip (missing slips may delay processing)
- Secured with intact security tags (removed tags void eligibility)
You are legally obligated to take reasonable care of products while in your possession. Failure to do so may result in compensation claims or refused refunds.
For defective items, we will inspect returns and notify you of refund eligibility via email within 30 days.
Online Returns
cheapluxurybrand.com accepts returns for refunds or exchanges within 14 days of delivery, excluding:
- Discounted/faulty items
- Pre-owned products
- Personal shopping-sourced items
Online purchases cannot be returned in-store.
In-Store Returns
In-store purchases may be returned within 14 days for exchange or store credit only (with receipt). Exclusions apply to:
- Sale/discounted items
- Preloved products
Special Categories
- Shoes/Accessories: Must include original undamaged boxes/tags.
- Swimwear: May only be tried on over underwear; soiled items or removed seals invalidate returns.
- Beauty/Electronics: Non-returnable if seals are broken (unless defective).
Non-Returnable Items
Unless faulty, the following cannot be returned:
- Sale/custom-made/preloved items
- Pierced earrings, cosmetics, fragrances
- Underwear, hosiery, bodysuits
- Opened DVDs/CDs, books, magazines
- Electronics, food/drink, perishables
- Gift cards, Pop Mart/Pokémon products
Excessive Returns
We reserve the right to refuse returns or reject future orders from customers with excessive return patterns.
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